9-1-1 Communications Center
The Monmouth County Sheriff’s Office Communications Division operates two (2) 9-1-1 centers with the primary center located in Freehold, NJ and backup/disaster recovery center located in Neptune, NJ. Our center employs over 110 Full time staff members and answers 9-1-1 calls for 49 local jurisdictions and 1 military facility within Monmouth County. Our state of the art dispatch center features 52 dispatch consoles, dispatches 23 Police Departments which includes the Sheriff’s Office, 69 Fire Departments, and 38 First Aid Squads. The county also provides back up for 6 agencies.
In 2019, our agency processed 775,648 calls in which 179,700 were 9-1-1 calls for help. All of our staff is trained as Emergency Medical Dispatchers, Emergency Communication officers, CPR and NCIC terminal operators.
The Communications Division utilizes Vesta Phone system and Zetron ACOM radio consoles at all 52 positions at the Freehold site.
In September, 2012 the communications division updated its Computer Aided Dispatch (CAD) and Records Management (RMS) system to Spillman. 25 agencies share Public Safety Software and Records Management Software with the Sheriff’s Office.
The Monmouth County Sheriff’s Office – Communications Division is a CALEA Accredited agency since 2001.