ACES 9-1-1

ACES 9-1-1 (Adults Calling Emergency Services) is a video based program that teaches adults the proper use of the 9-1-1 Emergency phone number. The program was developed collaboratively by the Monmouth County Sheriff’s Office, Office on Aging and Department of Economic Development and Tourism.

In Monmouth County in 2015, the Sheriff’s Office Communication Division received 670,000 9-1-1 calls of which 125,000 were of a non-emergent nature. At an average cost of $4.32 per call, that equates to $540,000 for non-emergent calls.

ACES 9-1-1:

  • Teaches adults when to use 9-1-1
  • Teaches adults when NOT to use 9-1-1
  • Teaches seniors not to hesitate to use 9-1-1 for emergencies
  • Promotes more efficient and effective use of 9-1-1
  • Saves taxpayers money
  • Helps saves lives

The ACES 9-1-1 program is a video and PowerPoint based presentation and is offered throughout Monmouth County. To schedule an ACES 9-1-1 program, contact Alexa Quagliato at or 732-431-6400 Ext. 1125

For other public safety agencies wishing to conduct ACES 9-1-1, the ACES 9-1-1 program, including lesson plan, brochure and PowerPoint, is downloadable from this website. It may also be downloaded from the 9-1-1 Cell Phone Bank website by request only at or the NATI website at

Click the following link to view the ACES 9-1-1 Lesson Plan (Microsoft Word document).

Click the following link to view the ACES 9-1-1 Brochure (Adobe PDF document).

Click the following link to view the ACES 9-1-1 Powerpoint Presentation (Microsoft Powerpoint document).

Click in the player below to view the ACES 9-1-1 Video.